Privacy Policy
Last updated: 3rd November 2026
Introduction
True-spring ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or purchase our products.
Information We Collect
We collect the following types of information:
Information You Provide: When you place an order or contact us, we collect your name, email address, and shipping address. We do not collect payment card information directly—this is handled by our secure payment processor.
Automatically Collected Information: We collect basic technical information such as your IP address, browser type, and pages visited. This helps us understand how visitors use our site and improve its functionality.
Cookies: We use essential cookies to maintain your session and remember your preferences. You can control cookie settings through your browser. For more details, see our Cookies Policy.
How We Use Your Information
We use collected information for the following purposes:
To process and fulfill your orders, including shipping maps to your specified address.
To communicate with you about your order status, respond to enquiries, and provide customer support.
To improve our website, products, and services based on usage patterns and feedback.
To send occasional updates about new map releases or significant updates to existing collections, if you have opted in to receive such communications.
Legal Basis for Processing
We process your personal data based on:
Contract Performance: Processing your order requires us to use your name, email, and shipping address.
Legitimate Interests: We analyze website usage to improve our service quality and user experience.
Consent: For marketing communications, we only contact you if you have explicitly opted in.
Data Sharing and Disclosure
We do not sell or rent your personal information. We may share data with:
Service Providers: Shipping carriers require your address to deliver orders. Payment processors handle transaction data securely. These providers are contractually obligated to protect your information.
Legal Requirements: We may disclose information if required by law or to protect our legal rights.
Data Retention
We retain order information for seven years to comply with accounting and tax requirements. After this period, data is securely deleted unless you have an active account or ongoing correspondence with us.
Website analytics data is anonymized and retained for two years.
Your Rights
Under data protection law, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data, subject to legal obligations.
Object to processing of your data for marketing purposes.
Request data portability in machine-readable format.
Withdraw consent for processing where consent was the legal basis.
To exercise these rights, contact us at [email protected] with your request.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encrypted connections, secure servers, and restricted access to personal data within our organization.
However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
International Data Transfers
Your data is processed and stored within the United Kingdom. If data must be transferred outside the UK or European Economic Area, we ensure appropriate safeguards are in place.
Children's Privacy
Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. Significant changes will be communicated via email to registered customers.
Contact Information
For questions about this privacy policy or how we handle your data, contact us at:
True-spring Cartography
142 Redchurch Street
London E2 7EN
United Kingdom
Email: [email protected]